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Hola! Welcome to our wedding page!
We are excited to share with you all the details about our upcoming destination wedding in Punta Cana! We have arranged a special wedding group rate through our agent Ryan of Wedding Butlers. We hope you can join us and celebrate with us at the beautiful All Inclusive Resort, Now Onyx in Punta Cana, Dominican Republic! We have two weeks to choose from: April 17 to 24, 2020 is kid friendly and April 20 to 27, 2020 is adults only. Please join our group by the deposit due date of July 11, 2019, to receive the rates listed below. Please read below to learn about the resort and see rates to join us during our wedding week in Punta Cana! |
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Now Onyx Punta Cana
Located in Uvero Alto, Now Onyx Punta Cana is set on a remote, palm-studded beach. The luxurious suites offer pure pampering with 24-hour room service and an outdoor whirlpool. All ground floor suites are swim out offering direct access to a pool right from the terrace. With limitless gourmet à la carte dining and unlimited top-shelf beverages at ten restaurants and ten bars you will find everything you're looking for. With endless land and sea pursuits, parties and live entertainment for all ages, five swimming pools, supervised clubs for kids and teens, a casino, nightclub and world-class spa, the fun times spent at Now Onyx Punta Cana will be unforgettable. Plus, adults can enjoy complete access to the seven bars, eleven restaurants, entertainment, and amenities with Exchange Privileges, right next door at Breathless Punta Cana!
Our Unlimited-Luxury® experience at Now Onyx Punta Cana, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer’s Club for Kids with Red Cross certified staff and Core Zone Teen's Club. It’s all wristband-free!
Dining & Drinks
Enjoy limitless à la carte dining with no reservations required. Stay in and order 24-hour room service, take advantage of 20 additional dining and bar options at Breathless Punta Cana next door or visit nearby Dreams and Now Resorts & Spas through our Sip, Savor & See program. Your Unlimited-Luxury® amenities include all snacks and meals. 24-hour dining options allow guests to enjoy late night bites at the On A Roll Burger Bar. Or stay in and order room service. It’s all available at any hour day or night.
The finest spirits, wines and beer are served without limit or expected gratuity at six bars and lounges at Now Onyx Punta Cana. Enjoy a drink seaside or by the pool, dance the night away or watch the game. And you can keep the party going back at your suite with 24-hour room service and a complimentary mini-bar.
Plus, guests over the age of 18 can party the night away at Breathless Punta Cana’s After Dark nightclub next door.
The finest spirits, wines and beer are served without limit or expected gratuity at six bars and lounges at Now Onyx Punta Cana. Enjoy a drink seaside or by the pool, dance the night away or watch the game. And you can keep the party going back at your suite with 24-hour room service and a complimentary mini-bar.
Plus, guests over the age of 18 can party the night away at Breathless Punta Cana’s After Dark nightclub next door.
Activities & Entertainment
There is something for every age and interest at Now Onyx Punta Cana:
- Cool off in one of our five swimming pools including an infinity pool, a children’s pool and a saltwater pool
- Drop off the kids at the Explorer’s Club – a fully supervised children’s program with lots of fun activities
- Keep your older ones entertained at the Core Zone Teen's Club
- Zipline over the jungle, go on a cave expedition, discover a hidden cenote or island on an excursion nearby*
- When the sun goes down, enjoy a big screen movie on the beach and live nightly entertainment at the open air theater
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Exclusive Wedding Group Rate
We have secured a special wedding group rate through Wedding Butlers. We are looking forward to celebrating with all our loved ones and hope you can join us!
Below you'll find the weekly rate for our package. We have secured rooms and rates from April 17 to April 24, 2020 for those bringing children and April 20 to April 27, 2020 for adults only. The weekly rate is the same for either option, however, April 20 to 27 is for adults only.
The resort is fully all inclusive; all meals, drinks, activities and entertainment is included in your price.
The rate includes 1 week resort stay, taxes, airport shuttle in Punta Cana and airfare from select cities: Kamloops, Kelowna, Vancouver, Edmonton, Calgary.
A $300 CAD per person deposit is required by July 11, 2019.
The balance is due by January 8, 2020.
Scroll down to read the Frequently Asked Questions and submit your information to book!
Below you'll find the weekly rate for our package. We have secured rooms and rates from April 17 to April 24, 2020 for those bringing children and April 20 to April 27, 2020 for adults only. The weekly rate is the same for either option, however, April 20 to 27 is for adults only.
The resort is fully all inclusive; all meals, drinks, activities and entertainment is included in your price.
The rate includes 1 week resort stay, taxes, airport shuttle in Punta Cana and airfare from select cities: Kamloops, Kelowna, Vancouver, Edmonton, Calgary.
A $300 CAD per person deposit is required by July 11, 2019.
The balance is due by January 8, 2020.
Scroll down to read the Frequently Asked Questions and submit your information to book!
Deluxe Garden View Room
Now Onyx Punta Cana features 502 spacious suites providing luxurious amenities including a whirlpool on every suite’s private, furnished terrace or balcony, daily refreshed mini-bar, 24-hour room service and more.
KID FRIENDLY WEEK APRIL 17-24, 2020 ADULT ONLY WEEK APRIL 20-27, 2020 Weekly rate in CAD April 17 to 24, 2020 and April 20 to 27, 2020 Double occupancy (2 adults per room) $1822 CAD + $477 taxes = $2299 CAD per person Triple occupancy (3 adults per room) $1822 CAD + $477 taxes = $2299 CAD per person Single occupancy (1 adult per room) $2522 CAD + $477 taxes = $2999 CAD per person Children's rate: ages 3-12 years old $922 CAD + $477 taxes = $1399 CAD per child Children's rate: age 2 years old $522 CAD + $477 taxes = $999 CAD per child Children under 24 months are free |
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DEPOSIT REQUIRED:
A non-refundable $300 CAD per person deposit is required to reserve your reservation.
Please read below under Frequently Asked Questions for more information on payment and how to book.
A non-refundable $300 CAD per person deposit is required to reserve your reservation.
Please read below under Frequently Asked Questions for more information on payment and how to book.
Flight Information
Airfare is included from select cities: Kamloops, Kelowna, Vancouver, Edmonton, Calgary. Please indicate on the booking form below which departure city you require.
Please be advised the schedule changes may occur; if changes occur Ryan will notify you ASAP.
Current flight itinerary from Kamloops:
April 19 depart Kamloops at 7:45 pm arrive Vancouver at 8:39 pm
April 19 depart Vancouver at 10:55 pm arrive Toronto at 6:15 am (April 20)
April 20 depart Toronto at 11:10 am arrive Punta Cana at 3:30 pm
April 27 depart Punta Cana at 4:50 pm arrive Toronto at 9:30 pm
April 27 depart Toronto at 10:30 pm arrive Vancouver at 12:33 am (April 28)
April 28 depart Vancouver at 12:15 pm arrive Kamloops at 1:03 pm
If an overnight stay is needed on route this is not included in the cost of your package.
Please be advised the schedule changes may occur; if changes occur Ryan will notify you ASAP.
Current flight itinerary from Kamloops:
April 19 depart Kamloops at 7:45 pm arrive Vancouver at 8:39 pm
April 19 depart Vancouver at 10:55 pm arrive Toronto at 6:15 am (April 20)
April 20 depart Toronto at 11:10 am arrive Punta Cana at 3:30 pm
April 27 depart Punta Cana at 4:50 pm arrive Toronto at 9:30 pm
April 27 depart Toronto at 10:30 pm arrive Vancouver at 12:33 am (April 28)
April 28 depart Vancouver at 12:15 pm arrive Kamloops at 1:03 pm
If an overnight stay is needed on route this is not included in the cost of your package.
Frequently Asked Questions
What documentation is required to travel
A valid passport is required to enter Dominican Republic. You will receive a tourist card on your flight to present upon entry at customs.
Once your reservation is paid in full you will receive your travel documents approximately 1 month prior to departure. Included in this is: flight e-ticket and a hotel voucher that you will be required to present at check in.
Once your reservation is paid in full you will receive your travel documents approximately 1 month prior to departure. Included in this is: flight e-ticket and a hotel voucher that you will be required to present at check in.
what is the deposit amount and when is it due
A non-refundable deposit of $300 CAD per person is required to book your room.
The deposit is required by July 11, 2019.
The deposit is required by July 11, 2019.
When Is The Balance Due
The balance is to be paid in full by January 8, 2020.
how do i make payments
Please feel free to make payments anytime prior to the balance due date by using this link.
You're also welcome to email our agent Ryan at any time for payments.
You're also welcome to email our agent Ryan at any time for payments.
What Is The Cancellation Policy
Changes
Any changes must be requested via email.
Name changes can be made prior to final payment for free.
Name changes from 22 days prior to final payment date is $100 CAD per name change.
Name changes from 8-21 days prior to departure will be charged $250 CAD per name change.
No name changes 0-7 days prior to departure.
Any and all changes to length of stay must be made prior to final payment.
Any and all changes to occupancy must be made prior to final payment.
If any reduction in nights is made after final payment those funds will be forfeited. Example changing from 7 nights to 5 nights.
Cancellation charges will apply to guests that can no longer travel.
Guests can cancel up to final payment date for the loss of deposit, $300 per passenger.
Between 90 days and 62 days prior to departure, $300 penalty per passenger
Between 61 days and 32 days prior to departure, 50% of the total price per passenger non refundable.
Between 31 days and less prior to departure, 100% fully non refundable.
If the cancellation affects and/or changes the room occupancy, charges will apply based on the new occupancy.
Any changes must be requested via email.
Name changes can be made prior to final payment for free.
Name changes from 22 days prior to final payment date is $100 CAD per name change.
Name changes from 8-21 days prior to departure will be charged $250 CAD per name change.
No name changes 0-7 days prior to departure.
Any and all changes to length of stay must be made prior to final payment.
Any and all changes to occupancy must be made prior to final payment.
If any reduction in nights is made after final payment those funds will be forfeited. Example changing from 7 nights to 5 nights.
Cancellation charges will apply to guests that can no longer travel.
Guests can cancel up to final payment date for the loss of deposit, $300 per passenger.
Between 90 days and 62 days prior to departure, $300 penalty per passenger
Between 61 days and 32 days prior to departure, 50% of the total price per passenger non refundable.
Between 31 days and less prior to departure, 100% fully non refundable.
If the cancellation affects and/or changes the room occupancy, charges will apply based on the new occupancy.
Flight Info
Airfare is included from select cities: Kamloops, Kelowna, Vancouver, Edmonton, Calgary. Please indicate on the booking form below which departure city you require.
Please be advised the schedule changes may occur; if changes occur Ryan will notify you ASAP.
Current flight itinerary from Kamloops:
April 19 depart Kamloops at 7:45 pm arrive Vancouver at 8:39 pm
April 19 depart Vancouver at 10:55 pm arrive Toronto at 6:15 am (April 20)
April 20 depart Toronto at 11:10 am arrive Punta Cana at 3:30 pm
April 27 depart Punta Cana at 4:50 pm arrive Toronto at 9:30 pm
April 28 depart Toronto at 3:05 pm arrive Calgary at 5:13 pm
April 28 depart Calgary at 5:55 pm arrive Kamloops at 6:23 pm
If an overnight stay is needed on route this is not included in the cost of your package.
Please be advised the schedule changes may occur; if changes occur Ryan will notify you ASAP.
Current flight itinerary from Kamloops:
April 19 depart Kamloops at 7:45 pm arrive Vancouver at 8:39 pm
April 19 depart Vancouver at 10:55 pm arrive Toronto at 6:15 am (April 20)
April 20 depart Toronto at 11:10 am arrive Punta Cana at 3:30 pm
April 27 depart Punta Cana at 4:50 pm arrive Toronto at 9:30 pm
April 28 depart Toronto at 3:05 pm arrive Calgary at 5:13 pm
April 28 depart Calgary at 5:55 pm arrive Kamloops at 6:23 pm
If an overnight stay is needed on route this is not included in the cost of your package.
How To Book
Please fill out the form at the bottom of this page to submit your details to book your package. Once submitted, your credit card will be processed for the deposit within two days. Once the reservation is confirmed you will receive an email from Ryan of Wedding Butlers including your reservation details and invoice.
Contact our agent ryan
Travel Insurance
Travel insurance is highly recommended. There are several travel insurance options from emergency medical coverage to full all inclusive coverage. You are welcome to visit this link for more information and for a quote.
Please contact Ryan for more information.
Please contact Ryan for more information.
Reservation Terms & Conditions
PLEASE CHECK YOUR INVOICE AND DOCUMENTS WHEN YOU RECEIVE THEM AND NOTIFY US OF ANY DISCREPANCIES.
Changes or cancellations may result in penalties or void tickets.
Travel Insurance is highly recommended. Please contact your agent for a quote.
It is the passenger's responsibility to have the appropriate and required documentations for identification and entry to all countries, airlines and hotels.
Vacation Package
$300 CAD non-refundable deposit per adult due by July 11, 2019.
It is the clients' responsibility to pay in full by the balance due date; January 8, 2020. If balance is not paid in the full, the supplier may cancel the reservation.
Changes
Any changes must be requested via email.
Name changes can be made prior to final payment for free.
Name changes from 22 days prior to final payment date is $100 CAD per name change.
Name changes from 8-21 days prior to departure will be charged $250 CAD per name change.
No name changes 0-7 days prior to departure.
Any and all changes to length of stay must be made prior to final payment.
Any and all changes to occupancy must be made prior to final payment.
If any reduction in nights is made after final payment those funds will be forfeited. Example changing from 7 nights to 5 nights.
Cancellation charges will apply to guests that can no longer travel.
Guests can cancel up to final payment date for the loss of deposit, $300 per passenger.
Between 90 days and 62 days prior to departure, $300 penalty per passenger
Between 61 days and 32 days prior to departure, 50% of the total price per passenger non refundable.
Between 31 days and less prior to departure, 100% fully non refundable.
If the cancellation affects and/or changes the room occupancy, charges will apply based on the new occupancy.
Airlines
LWC TRAVEL GROUP LTD / DBA Wedding Butlers CANNOT guarantee airlines will not change or alter the client’s itinerary. If the passenger books their own air, it is the passenger’s responsibility to arrive on time for the planned travel date.
Supplier
Air Canada Vacations
Disclosure Notice
LWC TRAVEL GROUP (hereinafter "Travel Agent" ) is acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this Travel Agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.) Travel Agency, therefore, shall not be responsible for breach of contract, failure to comply with any laws, or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience, or injury to travelers or traveler’s companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoices, or reservation itinerary, Travel Agency does not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Travel Agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labour unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for and hereby releases the agent from any duty of checking and verifying any and all passport, visa, vaccinations, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
Changes or cancellations may result in penalties or void tickets.
Travel Insurance is highly recommended. Please contact your agent for a quote.
It is the passenger's responsibility to have the appropriate and required documentations for identification and entry to all countries, airlines and hotels.
Vacation Package
$300 CAD non-refundable deposit per adult due by July 11, 2019.
It is the clients' responsibility to pay in full by the balance due date; January 8, 2020. If balance is not paid in the full, the supplier may cancel the reservation.
Changes
Any changes must be requested via email.
Name changes can be made prior to final payment for free.
Name changes from 22 days prior to final payment date is $100 CAD per name change.
Name changes from 8-21 days prior to departure will be charged $250 CAD per name change.
No name changes 0-7 days prior to departure.
Any and all changes to length of stay must be made prior to final payment.
Any and all changes to occupancy must be made prior to final payment.
If any reduction in nights is made after final payment those funds will be forfeited. Example changing from 7 nights to 5 nights.
Cancellation charges will apply to guests that can no longer travel.
Guests can cancel up to final payment date for the loss of deposit, $300 per passenger.
Between 90 days and 62 days prior to departure, $300 penalty per passenger
Between 61 days and 32 days prior to departure, 50% of the total price per passenger non refundable.
Between 31 days and less prior to departure, 100% fully non refundable.
If the cancellation affects and/or changes the room occupancy, charges will apply based on the new occupancy.
Airlines
LWC TRAVEL GROUP LTD / DBA Wedding Butlers CANNOT guarantee airlines will not change or alter the client’s itinerary. If the passenger books their own air, it is the passenger’s responsibility to arrive on time for the planned travel date.
Supplier
Air Canada Vacations
Disclosure Notice
LWC TRAVEL GROUP (hereinafter "Travel Agent" ) is acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this Travel Agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.) Travel Agency, therefore, shall not be responsible for breach of contract, failure to comply with any laws, or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience, or injury to travelers or traveler’s companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoices, or reservation itinerary, Travel Agency does not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Travel Agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labour unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for and hereby releases the agent from any duty of checking and verifying any and all passport, visa, vaccinations, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
Press Release from AMResorts
06/19/2019
Dear Valued Travel Partner,
Because you are a valued partner, it is important to us that you have up-to-date and comprehensive information about our protocols in the Dominican Republic. Please know that guest safety is one of our top priorities and an area in which we have invested considerable time and resources. To support the safety and security of our guests, industry best practices and extensive staff training are in place at AMResorts branded properties in the Dominican Republic.
As a testament to this, the properties have been recognized by several independent rating organizations as among the best in the world. This includes the Cristal Certification for International Standards in Food, Beverage and Safety, which has been awarded to AMResorts branded properties in the Dominican Republic. This is one of the industry’s highest-level certifications ensuring each resort has best-of-class processes in place for quality and safety. It encompasses areas such as the supply chain for food and beverages, water quality, safety protocols, and the environment.
Below we have outlined details about AMResorts brands’ specific practices that we hope will be helpful to you. We welcome thousands of visitors a year and proudly celebrate a high repeat guest ratio. We attribute our strong track record for guest satisfaction to our strict guidelines and standards, and the trained staff’s commitment to superior quality and service.
Please let us know if there is additional information that would be helpful to you. Your ongoing loyalty and support are very much appreciated. Thank you for your partnership.
HEALTH + WELLNESS
Please know that we take the health and well-being of guests seriously. Resorts have an array of policies and procedures in place to so that guests who stay with us are taken care of and supported.
ENVIRONMENT + AIR QUALITY
AMR branded resorts in the Dominican Republic have received or are in the process of receiving certification from the Rainforest Alliance, an international non-governmental organization that audits properties environmental sustainability. Only biodegradable Eurochem products are used on the properties as verified by the Rainforest Alliance. Any pesticides used are environmentally friendly and free of organophosphates or methylbromide. Air quality is controlled by a single, centralized cooling system and there are no individual A/C units in guest rooms.
SAFETY + SECURITY
Guest safety is one of our highest priorities, including guidance for travelers to take basic safety precautions when travelling to any foreign country. Some specific safety protocols include:
ALCOHOL STANDARDS + PROTOCOLS
It is always our goal to provide guests with a perfect vacation experience. We take any situation that detracts from that very seriously, and consistently work to provide for the health and safety of our guests.
It is not uncommon for travelers on a relaxing vacation to occasionally overindulge in food, sun exposure and alcohol consumption, which combined in any manner may cause illness to occur. Additionally, we have found instances of guests drinking in combination with over-the-counter or prescription drugs, which can have adverse health effects.
In any instance in which guest distress is brought to our attention, staff is trained to take immediate and appropriate steps such as escorting them safely to their room, facilitating an extended stay, securing prompt medical attention by a licensed physician, and ensuring their well-being. Guest incidents are routinely reviewed by staff and management making sure proper steps were taken.
Additional safety processes include:
MINI BAR ALCOHOL STANDARDS + PROTOCOLS
In addition to the overall alcohol standards employed at the AMResorts branded properties, resort guest room mini-bars are stocked with sealed bottles mini bottles of liquor. As with sealed packaging of products, any concerns should be reported to management. Additionally, a single, licensed and bonded vendor is used to provide mini bar liquor for properties.
Please share this information with your teams and as always thank you for your mutual support of our valued customers.
Sincerely,
Gonzalo del Peon
President
AMResorts
Dear Valued Travel Partner,
Because you are a valued partner, it is important to us that you have up-to-date and comprehensive information about our protocols in the Dominican Republic. Please know that guest safety is one of our top priorities and an area in which we have invested considerable time and resources. To support the safety and security of our guests, industry best practices and extensive staff training are in place at AMResorts branded properties in the Dominican Republic.
As a testament to this, the properties have been recognized by several independent rating organizations as among the best in the world. This includes the Cristal Certification for International Standards in Food, Beverage and Safety, which has been awarded to AMResorts branded properties in the Dominican Republic. This is one of the industry’s highest-level certifications ensuring each resort has best-of-class processes in place for quality and safety. It encompasses areas such as the supply chain for food and beverages, water quality, safety protocols, and the environment.
Below we have outlined details about AMResorts brands’ specific practices that we hope will be helpful to you. We welcome thousands of visitors a year and proudly celebrate a high repeat guest ratio. We attribute our strong track record for guest satisfaction to our strict guidelines and standards, and the trained staff’s commitment to superior quality and service.
Please let us know if there is additional information that would be helpful to you. Your ongoing loyalty and support are very much appreciated. Thank you for your partnership.
HEALTH + WELLNESS
Please know that we take the health and well-being of guests seriously. Resorts have an array of policies and procedures in place to so that guests who stay with us are taken care of and supported.
- We employ industry best practice protocols and extensive staff training. This includes regular training for staff, ensuring they are equipped to recognize and respond to a range of health situations and support guest safety quickly and with compassion. Security agents are trained in emergency protocols, and we have clear procedures for addressing issues.
- When a health issue is reported to management, guests are offered the opportunity to see a doctor. Many of the resorts have an on-site physician. As needed, hotel staff can assist with transfers to local clinics or hospitals or extend a guest’s stay to allow for recovery from an illness.
ENVIRONMENT + AIR QUALITY
AMR branded resorts in the Dominican Republic have received or are in the process of receiving certification from the Rainforest Alliance, an international non-governmental organization that audits properties environmental sustainability. Only biodegradable Eurochem products are used on the properties as verified by the Rainforest Alliance. Any pesticides used are environmentally friendly and free of organophosphates or methylbromide. Air quality is controlled by a single, centralized cooling system and there are no individual A/C units in guest rooms.
SAFETY + SECURITY
Guest safety is one of our highest priorities, including guidance for travelers to take basic safety precautions when travelling to any foreign country. Some specific safety protocols include:
- Resorts have dedicated security departments with trained security agents who monitor of the property 24/7, supervise the main gates and patrol the property and beach.
- Trained security agents require an ID corresponding to a reservation for anyone entering the main gate. Anyone who arrives wishing to make a reservation is escorted by a resort staff member through that process.
- Regular trainings are conducted for security guards as well as resort staff ensuring they are equipped to recognize and respond to a range of situations and support guest safety.
- Security agents are trained in emergency protocols and procedures, as well as physical safety techniques.
- As appropriate, guests are encouraged to report any criminal activity to local police and hotel management is active in assisting in this process.
ALCOHOL STANDARDS + PROTOCOLS
It is always our goal to provide guests with a perfect vacation experience. We take any situation that detracts from that very seriously, and consistently work to provide for the health and safety of our guests.
It is not uncommon for travelers on a relaxing vacation to occasionally overindulge in food, sun exposure and alcohol consumption, which combined in any manner may cause illness to occur. Additionally, we have found instances of guests drinking in combination with over-the-counter or prescription drugs, which can have adverse health effects.
In any instance in which guest distress is brought to our attention, staff is trained to take immediate and appropriate steps such as escorting them safely to their room, facilitating an extended stay, securing prompt medical attention by a licensed physician, and ensuring their well-being. Guest incidents are routinely reviewed by staff and management making sure proper steps were taken.
Additional safety processes include:
- Resort guest room mini-bars are stocked with sealed mini bottles of liquor. As with sealed packaging of products, any concerns should be reported to management.
- A single, licensed and bonded vendor is used to provide mini-bar liquor for AMResorts branded properties.
- Properties have numerous warnings on site that remind guests about responsible alcohol consumption.
- To support the health and well-being of guests, we regularly conduct trainings for staff so they are equipped to recognize and respond to situations involving excessive alcohol consumption or the consumption of alcohol with sun exposure or any drugs – whether prescription, over-the- counter or other.
- Industry-leading operational policies and procedures to safeguard our food and beverage products from any tampering or contamination are in place at properties.
- Only premium brand international and domestic top-shelf spirits from leading authorized suppliers to the Dominican Republic are purchased and served. This includes approved licensed and bonded vendors that meet the standards required by the designated regulatory authorities.
- A valid Certificate of Registration with the U.S. Food and Drug Administration is required for imported liquors.
- A valid registration with the authorities of the Dominican Republic is required for national liquors. This is controlled by the Ministry of Industry, Commerce and MiPymes (MICM), which is the government institution responsible for formulating and applying industrial and commercial policies.
- Letters of authorization from direct liquor manufacturers to the regional or local distributors are required, validating the import and distribution of their brands.
MINI BAR ALCOHOL STANDARDS + PROTOCOLS
In addition to the overall alcohol standards employed at the AMResorts branded properties, resort guest room mini-bars are stocked with sealed bottles mini bottles of liquor. As with sealed packaging of products, any concerns should be reported to management. Additionally, a single, licensed and bonded vendor is used to provide mini bar liquor for properties.
Please share this information with your teams and as always thank you for your mutual support of our valued customers.
Sincerely,
Gonzalo del Peon
President
AMResorts